Admission

Pre-admission Questionnaire

Please complete the pre-admission questionnaire found in the front pocket of the admission package. Completing this form and returning it to the hospital within two weeks will assist us in making your admission go smoothly.

Your Insurance

Prior to your hospital admission it is important to check with your insurer on coverage details of your maternity benefits. The nursing staff will not be able to answer questions regarding your insurance coverage.

After the birth, please be sure to contact your insurer and your employer to have your new baby added to your health insurance policy immediately. There is a 30-day time limit to have your child added as a member of your policy; however, it could take six weeks for paperwork to be processed. Some major insurers are listed below — if your health insurer is not listed, please refer to the back of your health insurance card or contact your employer for details.

Once we complete insurance verifications, co-pay amount. Payment of your co-pay will be required prior to your discharge from the hospital. Financial counselors may visit you during your hospital stay. Please call 781-624-8053 or 781-624-4329 for assistance.

Aetna

1-800-624-0756

Blue Cross/Blue Shield

1-617-246-5000

Cigna

1-800-345-9458

Fallon

1-800-333-2535

Harvard/Pilgrim

1-800-742-8326

MassHealth

1-800-833-7582

Neighborhood Health

1-800-462-5449

Tufts

1-888-884-2404

United Healthcare

1-800-822-3806

Financial Arrangements

If you are a self-pay patient or have other questions or concerns about financial arrangements, call our credit coordinators at 781-624-4329 for assistance.

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Health Care Proxy

South Shore Hospital recognizes patients’ rights to name someone they know and trust to make health decisions for them if, for any reason and at any time, they become unable to make or communicate such decisions. These Advance Medical Directives include a Health Care Proxy, Living Will, and/or Durable Power of Attorney. For more information or to get a copy of a Health Care Proxy, call our concierge at 781-624-4300 or visit the Advance Directives page.

Suggestions for Your Labor Bag

Please do not bring any valuables with you. (wallet, jewelry, purse). We cannot be responsible for lost personal items.

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Hospital Admission

When it is time for you to come to the hospital, your physician/midwife will call us in advance to let us know you are coming. This will allow our patient registration staff to have paperwork and records ready when you arrive. Completing and mailing the pre-admission questionnaire found with the front pocket of your maternity patient guide will help expedite your admission process. 

When you arrive, please go to the Birthing Center patient access services office. Please enter the hospital through the South entrance, near the emergency department on Fogg Road. Follow the signs to Maternity on the second floor (use Emilson elevators). The Birthing Center registration office is left off the elevator.

Updates and Information for Family and Friends

Confidentiality and privacy are a priority for hospital staff. All information surrounding labor and birth is confidential. Please make your preferences regarding sharing of information known to the staff at South Shore Hospital. Consider appointing one family member to be a liaison or “information point person.” The staff will honor your decision regarding the amount and nature of information you wish to be shared. Please tell family and friends your individual preferences before your admission.

Cellular Phones

The use of cellular phones is not permitted in high-risk patient areas. High-risk locations include the emergency department treatment areas, the operating room and recovery areas, the neonatal intensive care unit (NICU), the special care nurseries, surgical intensive care unit (SICU), and the Birthing Center.

Patients, families, and visitors are requested to put their wireless communication devices in the “silent mode.”

Cellular phones may be used in the entrance lobbies, waiting areas, lounges, common areas, elevator lobbies, and in the dining room.

Support Persons and Visitors During Labor

Individual preferences regarding labor and support vary widely. You are encouraged to share your labor support preferences and your needs regarding your birth experience with your
South Shore Hospital care providers and family.

We respect every laboring mother’s and family’s right to privacy. For this reason, we request that those not in the room providing labor support wait in our waiting area. This will assure privacy and safety for all patients on the unit.

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